Refund policy

Last Updated: March 12, 2026

30-Day Money-Back Guarantee

We stand behind the quality of our fragrances. If you're not completely satisfied, we offer a 30-day money-back guarantee from the date of delivery.

Eligibility for Returns

Accepted Returns:

• Unopened bottles in original packaging
• Damaged or defective products (opened or unopened)
• Wrong item shipped

Not Eligible for Return:

• Opened bottles (except if damaged/defective)
• Products returned after 30 days
• Products without original packaging
• Products damaged due to misuse

Note: Due to hygiene regulations, we cannot accept returns of opened fragrance bottles unless they are defective.

How to Initiate a Return

1. Contact us at info@essenza.mt within 30 days of delivery
2. Provide your order number and reason for return
3. We will send you return instructions
4. Ship the product back to us using a trackable method

Return Shipping Costs

Defective or Wrong Item: We cover return shipping costs

Change of Mind: Customer is responsible for return shipping costs

Malta Returns: We may arrange free collection for defective items

Refund Process

Once we receive your return:

1. We will inspect the product (1-2 business days)
2. If approved, refund will be processed to your original payment method
3. Refunds typically appear within 5-10 business days depending on your bank

Shipping costs are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Products

If you receive a damaged or defective product:

1. Take photos of the product and packaging
2. Contact us within 48 hours at info@essenza.mt
3. We will arrange a replacement or full refund (including shipping)

Exchanges

We do not offer direct exchanges. If you'd like a different fragrance:

1. Return the original product for a refund
2. Place a new order for your preferred fragrance

Non-Delivery

If your order doesn't arrive within the expected timeframe:

1. Check your tracking information
2. Contact us at info@essenza.mt
3. We will investigate and arrange a replacement or refund if the package is confirmed lost

Contact Us

For return or refund questions:

Essenza Malta
27 Ganni Bonnici Street
Żebbuġ ZBG2507, Malta
Email: info@essenza.mt
Response time: Within 24 hours